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Last updated: August 2026
Welcome to The Minimally Exceptional Company. These terms apply when you use our website or purchase products from us. By placing an order, you agree to the terms below.
Orders
When you place an order, you will receive an email confirming that we have received it. A contract between us is formed when we accept and process your order.
We reserve the right to decline or cancel an order if, for example, an item is unavailable, there is an obvious pricing error or we are unable to process payment. If payment has already been taken, you will receive a full refund.
Products
We take care to describe and photograph our products accurately. As many of our products contain natural, handmade or small-batch elements, slight variations in colour, texture, finish or appearance may occur.
Packaging may also occasionally vary from photographs shown on the website without affecting the nature or quality of the product.
Prices & Payment
All prices are shown in pounds sterling (£).
Delivery charges, where applicable, will be clearly displayed before you complete your order.
Payment must be made using one of the payment methods available at checkout.
Delivery
We aim to dispatch orders within the times stated on our website. Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our control.
Please ensure that the delivery information supplied with your order is accurate.
Cancellations & Returns
If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days of receiving it, subject to certain legal exceptions.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
Returned products should be unused and, where reasonably possible, returned in their original packaging.
Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it.
Certain products may be excluded from cancellation or return where permitted by law, including personalised or bespoke products.
Your statutory rights are not affected.
Faulty or Damaged Products
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and, where helpful, photographs of the problem.
We will arrange an appropriate replacement, refund or other remedy in accordance with your statutory rights.
Gift Messages & Personalisation
Please check any wording supplied for gift messages or personalised products carefully. We cannot accept responsibility for errors in information supplied by the customer.
Safety & Product Use
Please follow any instructions, warnings and safety information supplied with our products.
Candles, matches and other flame-producing products should never be left unattended and should be kept away from children, pets and flammable materials.
Products should only be used for their intended purpose.
Intellectual Property
The Minimally Exceptional Company name, branding, product names, packaging designs, written content, photographs and other original material on this website belong to us or are used with permission.
They may not be copied, reproduced or used commercially without permission.
Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from improper use of our products.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Changes to These Terms
We may update these Terms & Conditions occasionally. The version published on our website at the time you place your order will normally apply to that purchase.
Governing Law
These terms are governed by the laws of England and Wales. If you are a consumer elsewhere in the UK, you will also retain any rights provided by the laws applicable where you live.
Contact Us
Questions, problems or things that have gone unexpectedly sideways can be sent to:
The Minimally Exceptional Company
hello@minimallyexceptionalcompany.com
Copyright © 2026 Minimally Exceptional Company - All Rights Reserved.